Terms & Conditions

Please read the following terms and conditions carefully

These are the terms and conditions that govern your use of this website and under which your booking is made with us. Please ensure that you read these terms and conditions and contact us immediately if you need any further advice or help.

Acceptance
By proceeding with access to our website you are deemed to have accepted these terms and conditions. This website, and the information contained on it, is not directed at, or intended for distribution to or use by, any person or entity who is a citizen or resident of, or located in, any jurisdiction where such distribution, publication, availability or use would be contrary to applicable law or regulation or which would subject U Can Fly Limited to any registration or licensing requirement within such jurisdiction.

This website, and the information contained in it, is for consumer use only and only for use which is not contrary to any applicable law or regulation. We do not accept any liability for any errors or omissions. If you are in any doubt as to the validity of information contained within these pages, then please do contact us in order to seek verification or clarification.

Accuracy
All information or advice provided as part of this website is intended to be general in nature and you should not rely on it in connection with the making of any final decision on your chosen holiday. Every effort is made to provide as much information as possible on the website and ensure this information is correct at the time of inclusion on the website but makes no representation or warranty as to the completeness, accuracy, currency, adequacy or suitability. Unfortunately however, errors and changes to the site occasionally. We cannot accept liability for such errors.

The information included in this website has been compiled from a variety of sources and is subject to change without notice.

We may provide addresses or hyperlinks which lead you out of this website. Such addresses or hyperlinks are provided solely for your convenience and information and we cannot guarantee the accuracy of the information on these other sites or the availability of these websites. Your access to such websites or your use of such links to any other websites or pages is solely at your own risk.

Availability
Whilst we take all reasonable steps to ensure our website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period of time. We may also have to suspend access to the website for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum. In addition we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.

Financial protection
"www.lycacruise.com" is a trading name of U Can Fly Ltd (UCF) who are members of the Association of British Travel Agents (ABTA), membership numbers K9358. They are holders of an air Tour Operators License (number 9624) and are members of IATA . This means that all your monies are fully secured and guaranteed so you can book with confidence. This protection only extends to customers who are resident in the UK. Please visit www.abta.com for more information.

Booking Conditions
Making your booking
UCF act as Retail agents for all the worlds leading cruise companies from time to time including but not limited to; Carnival Cruise Line, Celebrity Cruises, Cunard, Fred Olsen, Holland America Line, P&O Cruises, Princess Cruises, Royal Caribbean Cruise Line. As such we act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase or for the acts or omissions of any cruise operator(s) or other person(s) or party(ies) connected with any of your travel arrangements.

It is important to understand that your actual contract is with the cruise operators (ATOL/PSA licence Holder) and their terms and conditions apply to your booking. It is understood that you have familiarised yourself and accept the relevant terms and conditions of the applicable operator at the time of confirming your cruise booking with us. All holidays advertised on the website are subject to availability at the time the booking is made. Unless otherwise stated, all fares shown are per person based on double occupancy of the grade relating to the stated cabin.

When you make a booking you will need to complete a booking form and forward a deposit as required by the cruise line chosen. We must receive the balance 70 days prior to departure. If, however, your booking is made less than 10 weeks before departure the full payment will be due immediately. Payment can be made be debit card or cheque at no additional cost. When cruise lines accept credit cards for payment there may be extra charges and you must ensure that you are ware of these charges at the time of making your booking. In all other cases a charge will be made and you will be advised at the time of booking.

Amendments and Cancellations
If you need to cancel or amend a confirmed booking, the person who made the booking should notify us in writing. Cancellation/amendment charges will generally be payable. The amount of such charges varies according to the time your notice of cancellation is received by the cruise operator before departure. There may be other conditions applicable for amendments and cancellations so please check the cruise operator’s terms and conditions. We do not accept any liability for any fees or charges levied by a cruise operator for your amendments and/or cancellations to a booking.

Holiday Insurance
It is a condition of every cruise operator that, at the time of booking, passengers must have adequate travel insurance. This cover must be equivalent to or no less than that offered by the cruise operator’s policy. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them, or a copy of them, with you on holiday.

Special Requests
Please provide us as soon as possible with any special requests, including dietary and medical, which will be notified to the cruise operator concerned. We recommend that you also speak directly to the cruise operator if you have any concerns about the availability of any special requests. We cannot guarantee the cruise operator will provide your special requests and please be aware that it is also unlikely to be guaranteed under your cruise operator’s terms and conditions.

Complaints
We provide no guarantees in relation to your booked trip or in relation to the quality of the chosen cruise operator or holiday. Any complaints regarding your holiday must be made directly to the cruise operator, in accordance with their terms and conditions. All complaints we receive about your holiday will be forwarded directly to the appropriate cruise operator. If you have any complaints concerning our services we provide to you, you must inform us immediately in writing and in any event within 14 days after the end of any holiday booked through us. We regret we cannot accept any liability if we are not so notified.

Passport and Visa Requirements
Information on visa, passport, travel advice and health requirements, where given and applicable, are given on the basis that you and all the other members of your travel party are British citizens who hold full British passports, valid for the full duration of the booked trip. We accept no responsibility or liability for you or any of your traveling party being unable to travel or gain entry to any destination due to non-compliance with the appropriate passport or visa requirements or on health grounds. It is your responsibility to check the most up to date requirements with the IK Passport Services, appropriate embassy, high commission or consulate, or your GP as applicable in good time in advance of your departure.

Before you leave, make sure that:

you have filled in details of your next of kin on the last page of your passport
you have noted down your passport number and its date of issue and have put these details in a safe place, separate from your passport
you have made a photocopy of your passport details page (usually inside the back cover) and left it with a friend
you take one other form of photo ID with you
any children who are travelling on your passport will still be under 16 by the end of your journey (if not, they will need their own passport - a child passport if they are under 16 at the start of their travels and an adult one if they will be 16 before they set out).

Travelling in Britain
The UK Passport Service is unable to advise customers as to when and where a British passport is required, as this is not a matter over which we or the British Government have any control. If you are travelling within Great Britain, we advise you check the requirements for the carrier that you are travelling with.

When does your passport run out?
Some countries will not let you enter if your passport has less than six months left to run. The rules vary by country. For example, South African immigration officials turn back people with fewer than two blank pages left in their passport.

If your passport is in its last year or is nearly full, you should check the rules of the country you plan to visit before booking any travel. You should contact the UK embassy, high commission or consulate of the country concerned.

For more information please visit www.ukpa.gov.uk

Visa information
If you plan to visit a country outside British territories you may need a visa.

To find out whether you need a visa to visit a particular country, you should check with the UK consulate, high commission or embassy of the country in question. You can get consulate, high commission and embassy telephone numbers from Directory Enquiries or on the Internet. We advise that you check the visa requirements for all your travel destinations well in advance of your intended travel dates.

Visas for passport holders who are not British citizens

Your nationality is noted on your passport. If it says one of the following, you may need a visa to visit countries where British citizens do not usually require one:

British Overseas Territories Citizen
British dependent territories citizen
British national overseas
British overseas citizen
British protected person
British subject

Again, we recommend that you contact the consulate, high commission or embassy of the country you plan to visit.

Foreign & Commonwealth Office Travel Advice
The Foreign & Commonwealth produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. Please visit www.fco.gov.uk/knowbeforeyougo

General Health Information for Travellers
Introduction The remit of NaTHNaC (the National Trust Health Network and Centre) is to protect the health of British travellers by improving the quality of travel health advice given by GPs. That is why we strongly encourage travellers to discuss their travel plans with their GP, practice nurse or private travel clinic. It is during this discussion that hazards specific to your destination can be identified, and advice on avoiding them can be given.

Why do I need to go for pre travel health advice?

A pre travel consultation does not just involve injections. In fact the majority of hazards faced by travellers abroad are not prevented by vaccines. The pre travel consultation will identify these hazards and provide you with the opportunity to discuss how these risks can be reduced. Examples include:

Traveller's Diarrhoea
Food and Water Hygiene
Insect bite avoidance
Traveller's thrombosis (DVT)
Travel Insurance

The benefits of a pre travel consultation are:

Up to date verbal and written advice on a range of travel health issues
Information about recent disease outbreaks
Travel health vaccinations, malaria tablets and other medications

Which travellers should go for a pre travel consultation?

Anyone planning a trip outside of Western Europe, the United States of America, Canada, Australia and New Zealand, should discuss their travel plans with a health professional. Generally the risk of infectious disease is greater in resource poor countries; however certain advice will be applicable to all travellers regardless of their destination. For example travellers to Mediterranean resorts should still protect themselves against insect bites, the damaging rays of the sun, and avoid risky behaviour.

There are certain travellers in whom a pre travel consultation is particularly important, these include:

Babies and young children
The elderly
Pregnant or breastfeeding women
Those with pre-existing medical conditions

Travel advice for these individuals should be specifically tailored to their needs.

How long before I travel should I seek advice?

As a general rule, 6-8 weeks prior to travel will give ample time for all necessary vaccines to be completed.
For those planning longer trips into remote areas, courses of vaccines may be recommended which can take several weeks to complete.

It is still worth seeking health advice even at the last minute, as there are some vaccines that can be given at short notice, it is always worth taking malaria tablets for last minute travel, and travellers will benefit from the preventative advice.

For more advice, please contact your GP, practice nurse or travel health clinic.

Disclaimer
Neither U Can Fly Limited nor any other associated group company of U Can Fly Limited will be liable for any loss of use, profits, savings or data or any indirect, special or consequential damages or losses, whether such losses arise in contract, negligence or tort, including without limitation to the foregoing any losses in relation to your use of, reliance upon or inability to use the website or for any bookings made through or in reliance upon the information contained on this website. Variations We reserve the right to update these terms and conditions from time to time without notice to you. We recommend you regularly revisit our website to ensure you have seen and are aware of our latest terms and conditions governing your booking through us.

Jurisdiction
This website was created in England. Any interpretation of its content, claims or disputes (of whatever nature and not limited to contractual issues) shall be subject to the exclusive jurisdiction of the English Courts under English law